everything you need to know
Please allow 5–7 business days to receive your order.
Yes! We offer free standard shipping on all orders over $75. Orders under $75 have a flat shipping rate.
We currently ship within the United States only. International shipping is something we're working toward — stay subscribed to hear when that changes!
We want you to love your pieces as much as we loved creating them. Because each item is carefully curated and made to be worn and loved daily, we do not accept returns or exchanges for change of mind, sizing, or personal preference.
We only accept returns or replacements if:
If you experience any of these issues, please contact us within 7 days of receiving your order with your order number and photos of the issue.
If your item arrived damaged, was incorrect, or has a defect, reach out through our contact page within 7 days of delivery. Include your order number and clear photos of the issue and we'll make it right as quickly as possible.
In eligible cases (damaged, wrong, or defective items), we offer store credit or a replacement item depending on availability. We do not issue refunds for change of mind or personal preference.
Each product page lists the specific materials used. Our pieces are made with high-quality metals, including 14k gold fill, 14k gold plated, and 18k gold-filled options. We thoughtfully design our jewelry to be long-lasting when properly cared for.
We use high-quality materials designed for long-lasting wear. With proper care, our gold-filled pieces are highly resistant to tarnish, and our gold-plated pieces are best kept dry and handled gently to preserve their finish.
To keep your jewelry looking its best, avoid water, perfume, and lotions. Remove before showering, swimming, or working out, and store in a dry place when not in use. Wipe gently with a soft cloth as needed.
We process orders quickly! If you need to make a change or cancellation, contact us within 24 hours of placing your order and we'll do our best to help. Once an order has shipped, we're unable to make changes.
We're so sorry! Please contact us within 7 days of delivery with your order number and a photo of the damaged item. We'll offer store credit or a replacement depending on availability.
All Shop Mae orders come in our signature packaging — perfect for gifting. If you'd like to add a personal note, you can include a message in the order notes at checkout.